Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes 7-14 business days for large items requiring white-glove service.
Do you offer international shipping?
Currently, Cherry Lane ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home decor products during transit.
What is your return policy for home textiles and decor?
We offer a 30-day return window for most items in their original packaging. Please note that for hygiene reasons, pillows and bedding must be unopened to qualify for a full refund.
Are your wood products sustainably sourced?
Yes, we are committed to sustainability. All our wooden furniture is crafted using FSC-certified timber or reclaimed wood to minimize our environmental footprint.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.